Financial Aid Counselor

Financial Aid Counselor
Angola, Indiana

 

Summary

The Financial Aid Counselor assists in the administration of all facets of financial aid, including federal, state, and institutional programs for the College of Graduate and Professional Studies and College of Health Professions. This position is responsible for the day-to-day operations of the Financial Aid Office, ensuring compliance with relevant regulations and providing comprehensive support to students and their families. A key aspect of this role is maintaining a high level of responsiveness, ensuring that student and family inquiries via phone, email, or in-person are addressed promptly and efficiently.

Essential Duties and Responsibilities

    • Financial Aid Administration: Oversee and manage the processing of financial aid applications, including FAFSA, verification, loan certifications, and packaging. Maintain up-to-date knowledge of Title IV programs, State Grants, and institutional aid.
    • Compliance and Reporting: Ensure adherence to federal and state financial aid regulations. Handle routine reporting tasks, such as COD reporting and daily ISIR processing.
    • Counseling and Support: Guide students and families on financial aid options and processes. This includes conducting presentations at university events such as orientations and open houses and offering direct support during new student orientations and other campus visits.
    • Collaboration and Coordination: Work closely with various university departments to enhance and support financial aid initiatives.
    • Student Engagement and Retention: Engage with students to support university retention goals, including advising on Satisfactory Academic Progress and financial planning.
    • Customer Service: Address inquiries from students and families via phone, email, or in-person consultations, ensuring high standards of customer service and support.  May require evenings and weekends.
    • Website and Materials Management: Review the financial aid section of the university website, ensuring content is accurate and up-to-date. Manage the inventory of financial aid materials and print pieces.
    • Other Responsibilities: Perform additional duties as assigned by the Director of Financial Aid, which may include evening and weekend hours as necessary.

Education/Experience

Prefer Bachelor’s degree from a four-year college or university, and two or more years of successful financial aid/advising or related experience and/or training; or equivalent combination of education and experience. Skill working with computers and software programs (e.g. PowerFaids, Word, Excel, PowerPoint, Jenzebar/EX, Slate etc.), 

Benefits

Trine University offers a comprehensive benefit package designed to provide a variety of choices to best fit your needs and the needs of your family. Benefits offered include:

  • Health – medical, dental, vision, prescription drugs, flex spending or HSA accounts
  • Retirement – after one year of full-time service you are eligible for employer contribution of 5% and up to an additional 5% employer match
  • Life Insurance – a variety of voluntary life options are available along with employee life insurance (1½ times annual salary)
  • Education – after 6 months of full-time service education benefits are available for employee, spouse, and dependent children
  • Vacation and Sick Pay – in accordance with Trine's policy

Salary

The salary is competitive and commensurate with experience and qualifications.

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Trine University is an equal opportunity employer.  Applicants are considered for employment without regard to race, color, religion, sex, age, disability, national origin, genetic information, citizenship status, military status, or any other basis prohibited by law, unless such basis constitutes a bona fide occupational qualification.  Trine will comply with its legal obligation to provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs.